What Information We Collect

We collect personal and health information that is necessary to:
• Understand your needs
• Determine whether we can provide appropriate services
• Deliver safe, high-quality aged care and community support services
• Meet our legal and regulatory obligations

This may include your contact details, government-funded aged care or other information relevant to the services you receive.

How We Collect Information

We may collect information from:
• You directly
• Forms you complete
• Phone calls, emails or meetings
• Your authorised representative or healthcare professionals, with your consent
• Publicly available sources where appropriate

We only collect information that is reasonably necessary to provide our services.

How We Use and Share Your Information

We use your information to deliver safe, coordinated and person-centred care.

We will only share your information:
• With your consent
• Where necessary to protect your safety or the safety of another person
• When required or authorised by law

You can choose who we share your information with and may change or withdraw your consent at any time, unless we are legally required to retain or disclose the information.

How We Protect Your Information

Your personal information is stored securely and protected against unauthorised access, misuse, loss or disclosure.

When information is no longer required, it is securely destroyed or de-identified in accordance with legal requirements.

Your Rights

You have the right to:
• Access the personal information we hold about you
• Request corrections if your information is inaccurate or out of date
• Ask questions about how your information is managed
• Make a privacy complaint if you have concerns

Questions or Complaints

If you have any questions or concerns about your privacy, please contact Prime Age Healthcare:

Email: info@primeagehealthcare.com.au
Phone: 08 7081 0081

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Our full Privacy Policy is available on request and on our website.

Procedure Ownership and Revision

The Directors are responsible for ensuring the implementation of this policy. Specific responsibilities may be delegated to members of the Executive Team.

This procedure will be reviewed and approved by the Governing Body annually. If legislation, regulatory requirements or the organisational structure change, this document must be reviewed sooner. The current revision history is recorded in the table below 

 

Document History and Version Control 

 

Version Number	Review Date	Reviewed and Approved by:	Amendment
1	19/05/2026	Governing Body	Creation of New Document